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Knowledge base
General
Getting Started
4
How to Request ICT Support
Resetting Your Password
Setting Up Multi‑Factor Authentication (MFA)
Install Office Apps (Microsoft 365)
Office 365
Teams
8
10 shortcuts to make you a Teams super user
Microsoft Teams: Basic Guide
Teams Classes (Microsoft Teams for Education)
Microsoft Teams Basic Functions and Features (With Official Microsoft Links)**
How to Chat and Communicate with Other Staff in Microsoft Teams
See all 8 articles
Office Applications
3
Record a slideshow with narration and timings
Encrypting Emails
Guide: How Staff Can Access Quarantined Emails in Microsoft Defender
2FA - Microsoft Authenticator
1
Guide: Setting Up Two-Factor Authentication (2FA) on a Personal Device Using Microsoft Authenticator
Email & Calendar
2
Accessing Email via Outlook Web
Outlook Desktop (Managed Device Version)
OneDrive & File Storage
1
OneDrive Sync (Managed Device Version)
Information Security
Account & Security Basics
7
Encrypting removable media
Keeping Your Account Secure (Passwords, MFA, Safe Practices)
Identifying Phishing Emails & Scams
Safe Internet Use (Lightspeed Filtering)
Safe Use of Removable Media (USB Drives)
See all 7 articles
Data Protection
0
Windows OS
Windows Basics
2
Windows 11 Troubleshooting Guide (School‑Managed Devices)
Windows Basics (School‑Managed Devices)
Printing
1
Printing at the School — Automatic Printer Mapping & PaperCut MF
Microsoft Intune
Software & Apps
0
Device Compliance
0
Apple iOS and MacOS
iPad Setup
0
macOS Setup
0
CCTV - Hikvision
Viewing & Access
0
Classroom Technology
Interactive Screens & Projectors
0
Visualisers / Cameras
0
Senso Classroom Management
3
Senso 2.0 Staff Guide (Teacher Permissions)
Senso 2.0 Login
Senso 2.0 – Teacher Cheat Sheet
Networking & Internet
WiFi
1
Connecting to School WiFi (Edu.Net & Guest Network)
