Summary

This guide explains how printing works at the school, including automatic printer deployment, PaperCut MF print management, personal print credit, and how staff should correctly charge print jobs to their department.

Who is this for?

All staff and students using school-managed Windows devices.

?️ How Printers Are Installed Automatically

Printers on school devices are installed using:

  • A central PowerShell script: MapPrinters.ps1
  • Location‑based configuration files
  • Deployment via Microsoft Intune

This means:

✔ No manual printer installation is required
✔ Printers appear automatically after login
✔ Printer assignments change based on your location or department (if configured)

Please do not attempt to add printers manually unless ICT ask you to.

? PaperCut MF — Our Print Management System

The school uses PaperCut MF to manage and track printing for both staff and students.

PaperCut MF provides:

  • Secure print release
  • Tracking of printing by user and department
  • Personal print credit balances
  • Departmental charging for staff
  • Usage reporting for cost control

Users authenticate at the printer using their school account or proximity card (if supported).

?‍♂️?‍? Staff Printing — Department Charging Required

Staff accounts are assigned to one or more departmental print codes or billing groups.

When sending print jobs:

✔ Staff should always select a Department / Shared Account

This ensures that printing is charged to the correct department and not to personal credit.

Common examples:

  • ICT
  • English
  • Maths
  • SEN
  • Pastoral
  • Admin
  • Leadership

If you do not choose a department, PaperCut will default to charging your personal credit, which is not recommended for staff.

?‍? Student Printing — Personal Credit Only

Students are allocated personal print credit.

  • All student printing is deducted from their own balance
  • Students do not have departmental accounts
  • Students cannot charge printing to staff or subject areas

If a student runs out of credit, printing will be blocked until topped up by ICT or pastoral teams (depending on school policy).

? How to Select Your Department When Printing (Staff Only)

  1. Send your document to print as normal
  2. A PaperCut Account Selection window will appear
  3. Choose your Department / Shared Account
  4. Click Print
  5. Release the job at a PaperCut printer if secure release is enabled

If you do not see the pop‑up, contact ICT.

?️ Troubleshooting Printing Issues

Printer does not appear in the list

  • Restart your device
  • Ensure you are connected to school WiFi
  • Wait up to 2 minutes after logging in
  • Printer mapping script may still be running

If printers still do not appear, contact ICT.

PaperCut does not ask me to select a department (staff)

  • Close all apps and try printing again
  • Restart your device
  • Ensure PaperCut Client is running in the system tray
  • Contact ICT to verify your departmental print codes

Print job not releasing

  • Check the printer touchscreen for errors
  • Ensure you have enough personal credit (students)
  • Ensure the correct department was selected (staff)
  • Try printing a different document

? When to Contact ICT

Contact ICT if:

  • Your department is missing from PaperCut
  • Printers fail to map after a reboot
  • You are wrongly charged against personal credit
  • PaperCut Client does not appear or fails to launch
  • You need new staff accounts added to specific billing groups

? langley.ict@taw.org.uk
☎️ 386727
? https://icts.telfordlangleyschool.co.uk